Returns are refunded within 20 business days of receiving your returned item(s). You will receive an email confirmation once your refund has been processed. Shipping costs are not refunded for returned orders.
– Package your return in a shipping box to keep it safe during transit
– Include your packing slip, or a copy of your order confirmation, in the box
– Keep a copy of the tracking number for your records
(If you are returning an item from outside the EU, then please make sure you have completed all documentation correctly so that your return clears Belgian customs. Any charges or duties levied by customs will be deducted from your refund and this can be a substantial amount if commercial invoices are not competed correctly. Please keep a copy of the tracking number for your records).
Returns are processed within 20 working days once received at our warehouse. A confirmation email will be sent once your return is completed and the refund issued to the original payment method.
We can also provide a return shipping label by email. This is a service that we charge €25 for and you will need all your original inner and outer packaging so that we can use those measurements to generate a label. We will deduct this cost from your refund.
Our return address is:
Molequin SRL, Rue de Rome 29, Brussels 1060, Belgium.
Need to exchange for a new size or colour? Simply return your original purchase and place a new order. Non-returnable items cannot be returned for a refund. Non-returnable items include custom straps, cases and sale items.
Returns are accepted within 14 days from the date of the purchase.
Refunds are issued to the original form of payment within 20 business days of receiving the returned item. An email will be sent once the refund has been issued.
Returns & Refund Policy
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and unworn and the same condition that you received it. If a strap is fitted to a watch and then worn, even a few minutes, this is considered worn and will crease the strap making it unsaleable and unreturnable.
Several products are exempt from being returned. Made to Order (MTO) products cannot be returned.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@molequin.com.
Sale/sample items (if applicable)
Only regular priced items may be refunded, unfortunately sale/sample items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@molequin.com and send your item to: Molequin SRL, Rue de Rome 29, Brussels 1060, Belgium. We are not responsible for any duties levied by the Belgian authorities and this will be deducted from any refund made.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Molequin SRL, Rue de Rome 29, Brussels 1060, Belgium. We are not responsible for any duties levied by the Belgian authorities and this will be deducted from any refund made.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 75 Euros, you should consider using a trackable shipping service or purchasing shipping insurance or we can’t guarantee that we will receive your returned item.
Products returned by our shipper for non-collection/delivery
All items returned because they were not collected from a collection point within 7 days or could not be delivered due to an incomplete address are subject to a return charge of up to €25. This is the fee charged by UPS to us.